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Q. How do I return an item?
A. To return an item you must contact Customer Service for prior approval and obtain an RMA number.
All merchandise purchased from Accessorycircut is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.
Place the manufacturer's box into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer's package.
For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages
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Q. Which methods of payment can I use to place an order?
A. We accept all major credit cards including, VISA (preferred), Mastercard, Discover, and American Express. Information such as your current billing address and phone number is required in order to avoid any delays in processing your order.Money orders should be made out in US dollars
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Q. What are your shipping rates?
A. All shipping rates are calculated based on the items in the shopping cart and shipping destination. All parcels are shipped ground shipping unless an upgrade shipping method is requested
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Q. Is your website secure, and will my personal and credit card information be safe?
A. All on-line ordering is 100% encrypted through SSL. This technology ensures that credit card information transmitted to the site can only be seen by the site, and not by third parties. Our customer's satisfaction has been our priority since 1977.
Transactions on our site require the following personal information, which will not be sold or rented for trade or sale.
Name
E-mail address
Billing and shipping address
Telephone number
Type of credit card you are using
Credit card number and expiration date, or other form of payment
From time to time, we may offer special promotions to our customers. You may opt out of these offers by requesting us to do so via email.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Q. Who is Accessorycircut?
A. Accessorycircut is a family owned and operated consumer electronics retailer based in Santa Monica, CA. (a suburb of Los Angles) For more than 20 years, we have worked hard to exceed customers expectations and provide the best service in the business. We are an authorized dealer for every manufacturer we offer, and we provide toll-free product assistance before and after the sale. We also stock everything we sell in our200,000 square foot headquarters. The facility also includes one of the largest in-house repair centers in the US, which services almost everything we sell.
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Q. Why are some model numbers different on Accessory circut web site from the manufacturer’s web site?
A. At Accessorycircut, the model numbers are made to be user friendly. The Engineering Codes are removed and the basic color scheme is added at the end. The color scheme codes are as follows: BK- Black, WH-White, SS-Stainless Steel, BT-Bisque, WWH-White on White, BWH-Black on White
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Q. At what point in the order/shipping process does Accessorycircut charge my credit card?
A. For in-stock merchandise, your credit card is charged when your order is finalized in our shopping cart (and we plan on it shipping within 24 hours). If your item is on backorder, your credit card is not charged until the item arrives (unless it is a special order).
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Q. Do i have to pay Sales Tax ?
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We are not required to collect sales tax on deliveries throughout the US, except where we have business locations which is only NY and CA we will pay the tax for you.
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